1. Introduction

These Terms and Conditions regulate the purchase of goods through the online store on this site and define the rights and obligations of both the Seller and the Buyer when entering into and fulfilling a purchase contract. The Terms and Conditions are drafted in accordance with the legislation of the Slovak Republic and the binding standards of the European Union in the field of consumer rights and personal data protection.

If any aspects are not covered by these Terms and Conditions or require further clarification of the rights and obligations of the parties, the laws of the Slovak Republic shall apply.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Law – the applicable legislation governing the relationship between the Seller and the Buyer, including:
- Civil Code of the Slovak Republic (Act No. 40/1964 Coll.)
- Consumer Protection Act (Act No. 250/2007 Coll. on Consumer Protection)
- Directive 2011/83/EU on consumer rights and other European Union laws setting minimum standards for consumer rights protection
Seller – STERRA s.r.o., with its registered office at Sekule 986, 90880 Sekule, Slovakia, ID No.: 54147417, VAT No.: 2121595949, SK2121595949, registered in the Commercial Register of the District Court of Trnava, Section Sro, Insert No. 57829/T, registration date: October 27, 2021.
Buyer – a natural person who purchases goods through the online store for personal, family, or other non-business-related needs.
Contract – a contract of sale concluded between the Seller and the Buyer under the terms and conditions set out in these Terms and Conditions, at the time of order confirmation by the Seller.
Parties – the Seller and the Buyer who have entered into the Contract.
Goods – products listed in the online store, which the Seller offers for sale and which the Buyer can purchase.
Site – this website, owned by the Seller and serving as a platform for the sale of goods.
Shop or online shop – an online store where the Buyer can browse goods and make purchases.
Order – the Buyer’s offer to enter into a Contract with the intention to purchase selected goods, created in the online shop and submitted to the Seller by clicking the “Create Order” button.
Cart – a virtual space on the Site where the Buyer can temporarily store selected goods before ordering and paying for them.
Personal Account – a secure section of the Site accessible to the Buyer after registration, where they can view order history, track their status, update personal information, and manage subscriptions.
Delivery – the service of delivering the Goods to the Buyer at the address specified by the Buyer, provided by postal or courier services with which the Seller has a contractual agreement.
Personal Data – information about the Buyer, including name, contact details, and address, used to process orders and comply with GDPR requirements.
Payment System – an external system or service for processing and making payments for Goods, used to receive funds from the Buyer.
Business Day – any day, except weekends and public holidays recognized in the Slovak Republic, during which the Seller carries out its business activities and processes orders.
Terms and Conditions – these General Terms and Conditions governing purchases, delivery, returns, and other matters related to the use of the online shop.
Complaint – a notice from the Buyer to the Seller regarding dissatisfaction with the quality of Goods, services, or compliance with the Contract.
Third Parties – persons who are not the Buyer or the Seller but are involved in delivery, payment, or other services related to the performance of the Contract.

3. Legal basis and general conditions of the contract

3.1. These Terms and Conditions do not apply to cases where the Buyer purchasing Goods through the online shop is a legal entity or an individual ordering Goods as part of their business activities or independent professional practice.

3.2. The Seller reserves the right to modify and adjust the interface of the online shop at its own discretion, including adding, limiting, or removing features. The Seller also reserves the right to temporarily suspend certain features of the shop when necessary for technical maintenance, updates, or other required modifications.

3.3. Product images displayed in the online shop may be illustrative and may not always accurately represent the appearance of the product due to variations in display settings on different devices. If the Buyer has any questions regarding the appearance or characteristics of a product, they have the right to contact the Seller for additional information.

3.4. The Buyer agrees to comply with the applicable laws of the Slovak Republic and the European Union when using the online shop. Any violation of these laws may result in the Buyer being held responsible for any damages caused.

4. Creating an order

4.1. Order process:

Adding an item to the cart
The Buyer selects an item on the product page and clicks the “Add to Cart” button. The product will be added to the virtual cart, and the Buyer can continue shopping or proceed to checkout.
Viewing the cart
The Buyer can navigate to the cart page by clicking on “View Cart” or the cart icon at the top of the page. On this page, the Buyer can adjust the quantity of items, remove items from the cart, and view the preliminary order total. After reviewing the items in the cart, the Buyer clicks the “Proceed to Order” button.
Creating an order
On the order page, the Buyer enters the necessary details for concluding the Contract and for delivery. The Buyer may also choose to create an account to facilitate future purchases.
Selecting the delivery and payment method
In the delivery section, the Buyer selects an available delivery method, and in the payment section, they choose a preferred payment method. The delivery cost and final total will be automatically updated based on the selected options.
Confirming order details and submitting the order
At this step, the Buyer reviews the order summary, including the list of products, total price, and delivery details. The Buyer confirms the accuracy of the information by agreeing to the Terms and Conditions and the Privacy Policy. By submitting an order, the Buyer makes an offer to enter into a contract, which can be withdrawn at any time before the Seller confirms it. By clicking the “Create Order” button, the Buyer finalizes the order process and proceeds to payment.
Payment
The Buyer is redirected to the payment gateway of the payment system, where they enter the necessary details to complete the transaction.

4.2. After the payment is completed, the payment system sends the Buyer an email confirmation of the payment.

4.3. Once the payment is successfully processed, the Seller sends the Buyer an email confirmation of the order, including order details and the total amount.

4.4. The Seller reserves the right to request additional order confirmation via phone or email, especially for high-value orders or those with non-standard delivery conditions.

4.5. The Buyer agrees to bear any costs related to the use of remote communication methods when placing an order, such as internet connection fees or communication charges.

4.6. Products listed in the online shop are provided for informational purposes only, and the Seller is not obligated to enter into a Contract for the listed products. The provision of Section 1732(2) of the Slovak Civil Code, which states that a public offer of goods with a stated price may be considered a binding offer, does not apply. The placement of products on the website with a specified price does not constitute a binding offer, and the Seller reserves the right to confirm or reject the order before final confirmation.

4.7. The Seller has the right to withdraw from fulfilling the Contract without providing a reason before shipping the Goods and will inform the Buyer if the order cannot be processed.

4.8. By entering into the Contract, the Buyer accepts the risk of potential changes in circumstances that may make it more difficult or costly to fulfill their obligations. Under Section 1765(2) of the Slovak Civil Code, the Buyer cannot request modifications to the contract terms or withdrawal due to such changes. This means that if fulfillment costs increase or other adverse conditions arise, the contract remains valid, and the Buyer assumes the associated risks.

4.9. When placing an order and using the online shop, the Buyer is responsible for ensuring that their technical devices and internet connection are functioning properly. The Seller is not responsible for network quality, the stability of the public internet, or the operation of the Buyer’s devices or software. Any damage to technical equipment or connectivity issues caused by third parties are not the Seller’s responsibility.

5. Prices and payments

5.1. The price of goods is listed in the online shop includes VAT unless stated otherwise. The listed price is valid only as long as it is displayed in the shop. The Seller determines the price of goods at its own discretion.

5.2. The applicable price of goods for the purpose of concluding the Contract with a specific Buyer is the price displayed at the time of order creation and confirmed in the order confirmation email.

5.3. The cost of delivery varies depending on the selected delivery method and payment method, as specified in Section 4.1 of these Terms and Conditions.

5.4. The price of goods and delivery does not include any additional fees or commissions charged by third-party services (such as courier services or payment systems), unless explicitly stated.

5.5. By entering into the Contract under the provisions of Section 4 of these Terms and Conditions, the Buyer agrees to pay the price of the goods and cover the Seller’s costs for packaging and delivery as specified at the time of order placement.

5.6. The Buyer agrees to complete the payment before the order is shipped, unless stated otherwise in the order. If the Buyer refuses to make the payment, the order will be considered canceled.

5.7. The Seller has the right to offer discounts on goods. However, any available discounts cannot be combined unless explicitly stated otherwise.

5.8. In the event of a technical error that results in an incorrect display of the price in the shop, which is clearly disproportionate to the market value of the goods, the Seller is not obligated to fulfill the order at the incorrect price. The Seller will contact the Buyer to inform them of the correct price. The Buyer will then have the option to either confirm the purchase at the updated price or cancel the order. In such cases, the contract will be considered void from the outset.

6. Delivery of goods

6.1. The Buyer selects the delivery method in accordance with Section 4.1 of these Terms and Conditions. The goods will be delivered to the address specified by the Buyer within a reasonable time. The estimated delivery times displayed in the online shop are indicative and not binding.

6.2. The Seller is not responsible for delivery delays caused by postal or courier services or for damage to the goods caused by third parties during transportation.

6.3. Risk of loss, damage, or destruction of the goods transfers to the Buyer at the moment they receive the shipment. The Seller retains ownership rights to the goods until full payment is received.

6.4. By placing an order in the online shop, the Buyer agrees that the invoice for the goods will be sent electronically by the Seller to the email address provided in the order. The invoice will include all necessary details and documentation in accordance with Act No. 222/2004 Coll. on Value Added Tax (VAT Act) and Directive 2010/45/EU, including amendments. The invoice may be provided as a download link or as an email attachment.

7. Obligations of the Buyer when creating an order and receiving the goods

7.1. When placing an order, the Buyer is obliged to provide accurate, up-to-date, and complete information necessary for processing the order, including their name, delivery address, and contact details. The Seller is not responsible for any delays or errors in delivery caused by incorrect or incomplete information provided by the Buyer.

7.2. The Buyer must ensure that they accept the delivered goods at the specified time and address. If the Buyer is unable to receive the goods, they must inform the Seller or the courier service in advance to arrange an alternative delivery time.

7.3. If the goods cannot be delivered due to reasons beyond the Seller’s control (e.g., incorrect address, the Buyer’s absence at the time of delivery), the Buyer may be required to cover additional costs associated with re-delivery.

7.4. After receiving the goods, the Buyer assumes responsibility for their proper use, storage, and maintenance in accordance with the Seller’s or manufacturer’s recommendations.

8. Returns and exchanges. Complaints

8.1. The Seller guarantees that the goods conform to the agreed specifications and quality standards, specifically:

The goods are suitable for their declared purpose.
They are delivered in full, with all required accessories.
They are manufactured with appropriate quality standards ensuring usability.
They comply with the applicable legal regulations and industry standards.

8.2. The Buyer has the right to withdraw from the contract within 14 days of receiving the goods and must notify the Seller accordingly. If returning goods under the withdrawal policy:

The Buyer must return the goods in their original condition and packaging, unworn, unwashed, with all labels intact, and without stains or odors.
The Buyer is responsible for covering the return shipping costs to the Seller.

8.3. The Seller will refund the amount paid for the goods within 14 days of receiving the returned item, using the same payment method as the original purchase.

8.4. The Buyer has the right to exchange the goods for the same model if the size or other parameters do not fit. Exchanges are possible only if:

The goods have not been washed or worn.
The original condition and packaging are maintained.
The Buyer covers the shipping costs for both returning the goods and receiving the exchanged item.

8.5. The risk of loss or damage during return shipping is borne by the Buyer until the Seller receives the returned goods.

8.6. If the Buyer discovers defects in the goods upon receipt, they have the right to:

Request a replacement with a new item.
If the defect is significant and renders the goods unusable, the Buyer may request a withdrawal from the contract and a refund.

8.7. To initiate a return or complaint, the Buyer must:

Provide the Seller with the order number.
Attach photographic evidence showing the declared defects or damages.
Describe the identified issues or reasons for returning the goods.

8.8. After receiving the complaint and necessary documentation, the Seller will review the request within 30 days and inform the Buyer of the decision. If the complaint is approved, the Seller will offer the Buyer a replacement product or a refund.

9. Privacy policy

All details regarding how the Seller processes and protects the Buyer’s personal data, including the use of cookies and the sending of marketing communications, are outlined in the Privacy Policy.

The Privacy Policy is drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), which governs the protection of personal data in the European Union and grants Buyers the right to:

Access their personal data.
Rectify incorrect or outdated personal information.
Request the deletion of their personal data under applicable legal provisions.

By using the online shop, the Buyer agrees to the processing of their personal data for order fulfillment, customer service, and other necessary business operations. The Seller undertakes to protect all personal data and use it only for purposes necessary for the execution of the contract and in compliance with GDPR regulations.

The Buyer may contact the Seller at any time to request information about how their data is processed or to exercise their data protection rights.

10. Exclusion of liability

10.1. The Buyer’s claims for compensation for damages, including claims against the Seller’s representatives or authorized persons, are generally excluded, except in cases explicitly provided by law.

10.2. The Seller makes every effort to provide accurate and up-to-date information on the site. However, the Seller does not guarantee the completeness, accuracy, or timeliness of the information presented. All details regarding products, pricing, availability, and conditions are for informational purposes only and may be changed without prior notice.

10.3. The Seller is not responsible for possible technical errors, website downtime, or delays in updating information caused by technical malfunctions, internet outages, or actions of third parties.

10.4. The Buyer uses the website and its features at their own risk. The Seller is not liable for potential losses, damages, or data loss that may occur while using the site, except where required by law.

10.5. The website may contain links to third-party websites. The Seller does not control and is not responsible for the content, quality, or security of these external websites. Clicking on such links is at the Buyer’s own risk.

10.6. The Seller is not liable for incompatibility issues between the website and the Buyer’s hardware or software, nor for potential damage to the Buyer’s device or software caused by using the site.

10.7. The Seller is not responsible for indirect, incidental, special, or consequential damages related to the use of the website or the purchase of goods, including but not limited to data loss, except where such liability is explicitly provided by law.

10.8. If the Seller has insurance coverage, all valid claims for compensation recognized by law or these Terms and Conditions will be covered within the limits and conditions set forth in the insurance policy.

11. Applicable law and dispute resolution

11.1. These Terms and Conditions, the Contract, and all legal relations between the Seller and the Buyer arising from the conclusion and performance of the Contract are governed by the laws of the Slovak Republic. The Buyer retains the protection provided by the mandatory legal provisions of their country of residence if it is within the European Union, provided that such provisions offer a higher level of consumer protection.

11.2. In the event of a dispute related to the Contract, the Parties shall seek to resolve the matter amicably through negotiations. The Buyer may contact the Seller regarding any questions related to the fulfillment of the Contract using the contact details provided on this site.

11.3. If the Buyer believes that their consumer rights have been violated, they have the right to submit a complaint to the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, SOI) via its website www.soi.sk.

The Buyer may also use the European Commission’s Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/consumers/odr. This platform allows consumers to resolve disputes related to online purchases without having to go to court.

11.4. If a dispute cannot be resolved amicably, it will be submitted for resolution to the competent court of the Slovak Republic, based on the Seller’s registered office.

12. Final provisions

12.1. If any provision of these Terms and Conditions is declared invalid or unenforceable, it shall not affect the validity of the remaining provisions. The invalid or unenforceable provision will be replaced by the nearest valid and enforceable provision that aligns with its intent.

12.2. The Seller has the right to transfer its rights and obligations under the Contract to third parties without requiring additional consent from the Buyer. However, the Buyer may not transfer their rights and obligations under the Contract to third parties without the prior written consent of the Seller.

12.3. The Contract between the Seller and the Buyer, including these Terms and Conditions, will be stored electronically by the Seller and will not be publicly accessible. At the Buyer’s request, the Seller may provide an electronic copy of the Contract.

12.4. The Contract and these Terms and Conditions are drafted in Slovak language. If a translated version is provided for the Buyer’s convenience, in the event of any discrepancies, the Slovak version shall prevail.

12.5. The Seller reserves the right to modify or amend these Terms and Conditions. Any changes become effective on the date of publication on this site and do not apply to orders placed before the changes take effect.

12.6. By placing an order in the Seller’s online shop and concluding the Contract, the Buyer expressly agrees to these Terms and Conditions and confirms that they have reviewed and understood them.

12.7. The Buyer and the Seller may enter into a separate agreement with terms that differ from these Terms and Conditions.

12.8. All notifications and communications regarding the performance of the Contract must be sent to the contact details provided on this site.

Effective date

These Terms and Conditions come into force on January 1, 2025.